8 Jobs in Lenexa, KS
KWB is Hiring a Front Desk Agent Near Lenexa, KS
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone every day.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bills, collect payments and make change for hotel guests following all cash handling procedures as required by KWB Hotels.
- Handle guest mail and messages per established procedures. Be very knowledgeable of brand-specific rewards programs and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
- Monitor room availability.
- Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls.
- Clean lobby, vending room, breakfast room, and back-office area. Occasionally work on laundry during down times adhering to standards.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems-related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass-on log. Keep maintenance informed of all maintenance needs.
- Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
- Practice safety standards at all times.
- Be able to move luggage or packages weighing up to 40 lbs.
- Perform other duties as assigned by management, of which employee is capable of performing
- You must have excellent English communication skills and be able to read, write and speak fluently.
- You will regularly use a computer and different software.
- This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
- All candidates must be responsible and comfortable working on their feet.
- Maintain high standards of personal appearance and grooming.
- This position requires fluency in English, both verbal and non-verbal.
- All candidates must possess a working knowledge of Microsoft Word and Excel in addition to holding basic mathematical skills.
- Brand-specific Property Management System experience preferred, but not required.
- All candidates should be able to multi-task in a busy environment as well as have the flexibility to work nights, overnights, weekends and/or holidays.
- Dental Insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8-hour shift
- High school or equivalent (Preferred)
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Job Summary
Full Time
Accommodations
$27k-36k (estimate)
04/11/2023
05/21/2024
kwbhotelsllc.secureserversites.net
SIOUX FALLS, SD
25 - 50
2014
CHUCK SMITH
<$5M
Accommodations
Related Companies
The job skills required for Front Desk Agent include Front Office, Cash Handling, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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